Yes, it's not part of WordPress. Many of the tools used for sales and marketing automation in your website are third-party software.
To edit any popup banners, please send us an email to request for an invite to co-manage your widgets. Unfortunately, we can only have one user access per website so you may need to share this login with your staff.
Because this is a complex system with behavioral triggers and integrations, if you don't feel confident making the changes yourself, please send us an email with the changes and we can update this for you.